Contatto

btcpuzzle.info is an independently operated hobby project. There is no corporate office, no call center, and no physical storefront — just a small team passionate about Bitcoin puzzles and the tools we build around them.

Email

For all inquiries including support, refund requests, privacy-related questions, bug reports, and general feedback, please reach out via email:

[email protected]

We aim to respond to all messages within 5 business days. For urgent matters, please include a brief description of the issue in your subject line so we can prioritize accordingly.

Location

Istanbul / Türkiye

What to Include in Your Message

To help us assist you as quickly as possible, please include your platform username and a clear description of your question or issue. If your inquiry relates to a payment or refund, please also mention the approximate date of the transaction. Do not include your password, private keys, or any sensitive credentials in your message.

General inquiries and support requests are typically answered within 5 business days. Privacy and data-related requests (such as account deletion or data export) are handled within 14 business days as outlined in our Privacy Policy.